eClerx Services Ltd (ECLERX.NS) has been included in Forrester’s widely followed report titled “The Business Process Outsourcing Services Landscape, Q2 2026.”
The inclusion places eClerx among 31 notable providers identified by Forrester during a period of significant advancement in the business process outsourcing market.
Forrester’s report states, “Business and technology leaders should use this report to understand the value they can expect from a BPO service provider, learn how providers differ, and investigate options based on size and market focus.”
The recognition comes as enterprises grow increasingly impatient for tangible returns on their AI investments, pushing BPO providers to evolve their offerings toward tech-enabled and AI-enabled operations.
eClerx positions itself as a provider of AI-led and AI-native solutions, offering clients capabilities spanning generative AI-powered quality assurance, advanced digital shelf analytics, and AI-driven regulatory compliance and KYC support.
The company also highlights agentic AI-powered automation workflows and a cutting-edge generative AI suite among its core service offerings for enterprise clients.
Sanjay Kukreja, Chief Technology Officer at eClerx, commented on the recognition, saying, “As businesses invest and engage in more AI technology, it is important to ensure that our offerings are able to not only meet, but exceed the demands of our clients.”
Kukreja added, “We are committed to remaining at the forefront of emergent technology like Agentic and Generative AI, delivering the support our clients need to transform their organization in a changing global landscape.”
eClerx brings over 25 years of experience delivering advanced AI and technology solutions to some of the world’s largest Fortune 500 companies across multiple sectors.
The company operates across 17 countries with more than 22,000 employees, serving clients in financial services, telecom, media and entertainment, luxury, retail and fashion, and manufacturing.
Its global footprint spans the Americas, APAC, and EMEA, positioning eClerx as a significant player in the increasingly competitive business process outsourcing landscape.
Forrester has noted that its inclusion of any provider in its research publications does not constitute an endorsement of any company, product, brand, or service.