Coforge Limited (NSE: COFORGE), an AI-native engineering services leader, has received the Pega Industry Excellence Award for Government and Public Sector from Pegasystems Inc. (NASDAQ: PEGA).
The award recognises Coforge’s transformative digital work with a leading Scotland-based national telehealth service provider, delivering significant modernisation at scale.
The project modernised urgent and out-of-hours care for nearly 6 million citizens across Scotland, representing a major milestone in public sector digital transformation.
Coforge partnered with Pegasystems and Amazon Web Services to implement an AI-powered omnichannel contact centre and CRM platform built on Pega Customer Service and Pega Infinity.
The platform uses Constellation architecture and serves as the core system for managing citizen interactions, case workflows, and care navigation across urgent care, mental health, and out-of-hours services.
The solution replaced fragmented legacy systems with a unified, scalable environment integrating telephony, digital channels, and case management, delivering resilient 24x7x365 support.
“This recognition underscores Coforge’s strength as a native AI engineering firm and a specialized Pega partner, delivering high-impact transformation at scale,” said John Speight, President and EU Geo Business Leader at Coforge.
“By combining deep AI engineering expertise with cloud and platform-led transformation, we are helping build resilient, future-ready ecosystems that fundamentally improve how citizens access critical healthcare services,” Speight added.
Dan Kasun, Global Head of Partner Ecosystem at Pega, also offered praise for the achievement, highlighting the strength of the partnership between both organisations.
“Congratulations to Coforge for receiving the Industry Excellence Awards-Government and Public Sector,” said Kasun, adding that the recognition highlights their exceptional expertise in leveraging Pega’s powerful capabilities to drive agility and adaptability.
“Together, we are committed to empowering government agencies to overcome challenges, achieve digital excellence, and meet their mission goals,” Kasun continued.
Coforge has maintained a Pega specialised partnership for more than 18 years, providing implementation, delivery, and testing services alongside deep industry expertise across multiple sectors.
The company boasts more than 115 Pega Lead System Architects, over 2,000 certifications, and 16 or more AI-driven solution accelerators, making it one of the most certified Pega practices globally.
Coforge serves clients across Government and Public Sector, Healthcare and Life Sciences, Insurance, Banking and Financial Services, and Travel and Transportation industries, among others.