Recent updates to the Malta Gaming Authority’s (MGA) audit and compliance procedures sparked confusion among licensed providers. The introduction of new statuses in its online system raised questions across the gaming industry, prompting the regulator to issue clarifications.
New Audit Statuses Lead to Misunderstandings
Traditionally, providers were expected to complete system audits and reviews within 60 days and had 90 days to complete compliance audits. However, changes made to the MGA’s website introduced two new audit statuses: Resolved at Audit Stage and Partially Compliant. These new classifications, though intended to streamline the reporting process, were not fully understood by licensees.
To resolve this, the MGA has now published clear guidelines on how and when these statuses should be used.
Clearer Guidelines for Providers
The MGA explained that if an issue arises during an audit but is immediately rectifiable, the provider should classify it as Resolved at Audit Stage. On the other hand, if an issue is found that cannot be fixed right away but will likely be resolved soon, it should be marked as Partially Compliant.
Importantly, both statuses must include detailed notes. Providers are expected to outline the nature of the issue, the steps taken to resolve it, and any additional plans for full compliance.
Supporting Structural Changes for Efficiency
In addition to these new classifications, the MGA has introduced three folders on its system to help manage audit submissions more effectively. Providers must now categorize their documents under one of the following: system audits, system reviews, or compliance audits.
This move is designed to enhance organization and efficiency during the review process. The MGA has also instructed providers to give documents clear filenames and to include an explanation on why the submission is “sufficient and conclusive” for its respective audit.
Ongoing MGA Reforms Extend Beyond Audits
The recent audit status clarification is just one of several updates from the MGA over the past year. Reforms have also been implemented in areas such as non-profit tombola and lottery applications, personal detail forms, dispute resolution processes, certificate applications, and financial reporting obligations.
These changes reflect a broader strategy aimed at refining regulatory standards and promoting transparency.
Cracking Down on Illegal Operators
While focusing on licensed entities, the MGA is also keeping an eye on unregulated operators. The regulator recently had to issue a statement after casinowinner.io falsely claimed to be licensed by the MGA. Such moves underline the Authority’s commitment to safeguarding the integrity of Malta’s gaming sector.